Terms of service
# Terms of Service
**Last updated: October 15, 2026**
Welcome to Poppy Luxx. These Terms of Service govern your use of **poppyluxx.com** and purchases made through our online store. By visiting our website or placing an order, you agree to these terms.
## 1. About Poppy Luxx
Poppy Luxx is an online beauty brand offering beauty and personal-care products. In these terms, “Poppy Luxx,” “we,” “us,” and “our” refer to the business operating this website.
For questions, contact us at **[beautifulpoppyluxx@gmail.com](mailto:beautifulpoppyluxx@gmail.com)**.
## 2. Eligibility and Website Use
By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction, or that you are using the website with the involvement and permission of a parent or legal guardian where required.
You agree not to use our website for unlawful purposes, interfere with its operation, attempt unauthorized access, or submit fraudulent orders or misleading information.
## 3. Products and Product Information
We make reasonable efforts to display products, descriptions, colors, images, ingredients, and other information accurately. However, product colors and appearance may vary depending on your screen and device.
Please review the product description and ingredient information before purchasing. If you have allergies, sensitivities, or other concerns, review the ingredients and consult an appropriate professional when necessary.
Cosmetic products are not intended to diagnose, treat, cure, or prevent disease unless expressly authorized by applicable law. Individual experiences and cosmetic results may vary.
We may change, discontinue, or limit the availability of products at any time, subject to applicable law and our obligations for orders already accepted.
## 4. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted or shipped.
We reserve the right to cancel or decline an order where permitted by law, including in cases of suspected fraud, pricing or listing errors, product unavailability, or suspected unauthorized purchases. If we cancel an order after payment, we will arrange an appropriate refund.
Please review your order carefully before submitting it.
## 5. Prices and Payment
Prices are displayed in the currency indicated at checkout and may change without notice. The price and applicable charges presented at checkout will apply to your order, subject to correction of errors and applicable law.
You authorize the payment provider and applicable payment processor to charge your selected payment method for the order total, including applicable taxes and shipping charges.
You are responsible for providing accurate billing and contact information.
## 6. Shipping and Delivery
Shipping options, charges, processing information, and estimated delivery times are described in our Shipping Policy.
Delivery dates are estimates and are not guarantees unless expressly stated otherwise. Delays may occur because of carriers, suppliers, weather, customs, or other circumstances outside our reasonable control.
Please ensure your shipping address is accurate before placing an order.
## 7. Returns, Refunds, and Order Issues
Returns and refunds are governed by our **Returns & Refunds Policy**, which should be read together with these terms.
If an order arrives damaged, defective, or incorrect, please contact us at **[beautifulpoppyluxx@gmail.com](mailto:beautifulpoppyluxx@gmail.com)** with your order number and relevant details.
Nothing in these terms removes any consumer rights that cannot legally be waived.
## 8. Intellectual Property
Unless otherwise indicated, the Poppy Luxx name, branding, website content, graphics, text, and original materials are owned by or used with permission by the business operating Poppy Luxx.
You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written permission, except as allowed by law.
Third-party product names, trademarks, and materials remain the property of their respective owners.
## 9. Third-Party Services and Links
Our store may use third-party services, including Shopify, payment processors, shipping providers, and product suppliers. Third-party websites and services are governed by their own terms and privacy practices.
We are not responsible for the content or policies of third-party websites we do not control. This does not limit any responsibility we may have under applicable law.
## 10. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted or error-free website operation.
Nothing in these terms excludes a warranty, consumer protection, or other legal right that cannot lawfully be excluded or limited.
## 11. Limitation of Liability
To the fullest extent permitted by applicable law, Poppy Luxx will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or purchase of products where such exclusion is legally permitted.
Nothing in these terms limits liability where doing so would be unlawful, including rights or remedies that cannot legally be waived.
## 12. Indemnification
To the extent permitted by law, you agree not to misuse the website or violate these terms in a way that causes unlawful harm to Poppy Luxx or others. Any indemnification obligation under these terms applies only to the extent permitted by applicable law.
## 13. Privacy
Our collection and use of personal information are described in our Privacy Policy. By using the store, you acknowledge that you should review that policy before submitting personal information.
## 14. Changes to These Terms
We may update these terms from time to time. Changes will be posted on this page with a revised “Last updated” date. Changes will apply prospectively, subject to applicable law and any rights relating to orders already placed.
## 15. Governing Law
These terms are governed by the laws of the Commonwealth of Pennsylvania and applicable federal laws of the United States, without displacing any mandatory consumer protections that apply to you.
## 16. Contact Us
Questions about these Terms of Service may be sent to:
**Poppy Luxx**
Email: **[beautifulpoppyluxx@gmail.com](mailto:beautifulpoppyluxx@gmail.com)**
Website: **https://poppyluxx.com**