Refund policy

# Returns & Refunds

At Poppy Luxx, we want you to shop with confidence. If something isn't right with your order, we're here to help.

## Opened Beauty Products

For hygiene and safety reasons, we generally cannot accept returns of beauty products that have been opened, used, or had their tamper-evident seal broken.

This restriction does not limit any rights you may have under applicable law, including in cases involving defective, damaged, or incorrectly described products.

## Unopened Products

Unopened, unused products in their original, sealed packaging may be eligible for a return within **30 days of delivery**.

To request a return, email **[beautifulpoppyluxx@gmail.com](mailto:beautifulpoppyluxx@gmail.com)** with your order number and the item you wish to return. Please wait for our return instructions before sending anything back.

Customers are responsible for return shipping costs for eligible change-of-mind returns. Original shipping charges, if any, are not refundable for change-of-mind returns, except where required by law.

Returned products must meet the conditions above to qualify for a refund.

## Damaged, Defective, or Incorrect Items

We're sorry if your order arrives with a problem. Please email **[beautifulpoppyluxx@gmail.com](mailto:beautifulpoppyluxx@gmail.com)**, preferably within 14 days of delivery, with your order number, a description of the issue, and photographs where possible.

We'll review the issue and arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you when the issue is our responsibility.

You won't be required to pay return shipping for an item we confirm was damaged, defective, or sent incorrectly. Please don't discard or return the item until we've provided instructions.

The reporting period above does not limit any rights or remedies available to you under applicable law.

## Refund Processing

Once an eligible return has been received and inspected, approved refunds will generally be submitted to your original payment method within **5 business days**.

Your bank or payment provider may require additional time for the refund to appear in your account.

For approved refunds involving damaged, defective, or incorrect items that do not need to be returned, we'll initiate the refund after the resolution has been approved.

## Questions?

For all return and refund inquiries, contact:

**[beautifulpoppyluxx@gmail.com](mailto:beautifulpoppyluxx@gmail.com)**

Please include your order number so we can assist you as quickly as possible.

## Your Rights

This policy does not exclude, restrict, or replace any rights or remedies you may have under applicable consumer protection laws.

---

*Poppy Luxx · poppyluxx.com · The Finest in Popular Luxury*